For immediate assistance feel welcome to use our Helpdesk and Hotline facility.
General customer support (Multibeam and PDS):
Global Hotline: Europe +45 20 999 088 / US +1 805 233 3900 , open Monday thru Friday, or 24/7/365 for customers with SLA agreements exclusively.
Email Helpdesk: email@example.com; open Monday thru Friday (24h)
If the equipment for which you seek support is covered by a Service Level Agreement; then you should expect that we will return to you same day (workdays).
If the equipment for which you seek support is NOT covered by a Service Level Agreement then you should expect that we will return next workday. Teledyne RESON reserves the right at any time, subject to due notice, to charge for support and incident handling for equipment that is not covered by a Service Level Agreement.
Shortcut for Teledyne PDS support
Teledyne PDS Hotline: +31 10 2451500; open Monday thru Friday CET working hours ( After working hours you will automatically be forwarded to Teledyne RESON’s global hotline number )
Teledyne PDS email Helpdesk: firstname.lastname@example.org; open Monday thru Friday CET working hours
If you have other requests right now, please contact us.