In Engineering Services we have more than 40 Engineers and Hydrographic Surveyors focused on providing close support to our customers wherever they are and whatever the circumstances.We operate out of six worldwide locations and we have extended our closeness to our customers with a global network of service partners.
For immediate assistance feel welcome to use our Helpdesk and Hotline facility.
General customer support (Multibeam and PDS):
Global Hotline: Europe +45 20 999 088 / US +1 805 233 3900, open Monday thru Friday, or 24/7/365 for customers with SLA agreements exclusively.
Email Helpdesk: firstname.lastname@example.org; open Monday thru Friday (24h)
PDS Hotline: +31 10 2451500; open Monday thru Friday CET working hours ( After working hours you will automatically be forwarded to Teledyne RESON’s global hotline number )
PDS email Helpdesk: email@example.com ; open Monday thru Friday CET working hours
Maximizing your investment
From helping you install a standard shallow water sonar to constructing a tremendously advanceddeep water tow body mounted system, we stand ready to ensure that you attain maximum gain from your investment in your sonar system. Among our services you will find:
• Installation and commissioning
• Acceptance testing
• Customized solutions for all sonar usages
• Deep tow bodies, gondolas, mounts, sea chests and more
• Comprehensive training program
• Hydrographic survey support
• Health checks and system refurbishments
• Dimensional surveys
Service level Agreements
The Service Level Agreements are aimed at any SeaBat owner looking to extend the lifetime of his investment and reduce both planned and accidental down time. Preventive maintenance assures you that your sonar has been checked by an expert engineer and is running on updated software and firmware.If you need support, repair or upgrades before, during or after a survey, you have priority access to Teledyne RESON’s 24/7/365 support engineers and service centers – and when your equiment goes in for repair, upgrade or replace ment, the backup suplement will ensure that we can ship you a stand-in.